Mastering Team Communication



Overview

Master Communication Effectively Across Teams and Stakeholders

Good communication is key to achieving high performance in the workplace. Today’s team leaders must navigate a range of communication styles and preferences — not only within their own teams but also when working across departments and managing upwards.

This course helps you build the confidence and tools to communicate clearly and effectively in a variety of business contexts — whether you're leading conversations, giving feedback, writing reports, or presenting ideas.

You’ll learn how to tailor your message so it lands well with different audiences, including senior leaders, technical experts, and cross-functional peers. Even the most factual or neutral messages can be misunderstood depending on how they are framed. We’ll explore how to deliver messages that are both clear and constructive.

We also explore how to avoid common communication pitfalls that lead to confusion, frustration, or mixed signals — all while maintaining trust and relationships.

Through practical, hands-on activities, you’ll build skills in written and verbal communication using a clear, repeatable framework to help you master workplace communication quickly. This framework gives you a safe and reliable way to respond in the moment — without falling into the trap of reacting impulsively or saying the wrong thing.

Effective business communication gets the right message across, achieves the desired outcomes, and keeps relationships strong. That’s the ultimate goal of this course.

All delegates will receive a copy of the latest edition of "Help! I Need to Master Critical Conversations" by Trevor Manning (Trevor Manning Consultancy Pty Ltd; 1st edition, September 2018).

Dates, Times and Delivery

The Mastering Team Communication course will be face-to-face between 09:00 and 17:00 each day, on Thursday 20 and Friday 21 November 2025.​

Attending Your Course 

You will need to bring either a mobile phone, iPad, or laptop to the course.
Having one of these options will enable you to engage in interactive class exercises, such as Slido and Padlet, collaborative online tools.

Further details will be emailed to you two weeks ahead of your course, which will include registration information. 

Please get in touch if you have not received this information within five working days of the course start date.  

In the meantime, you may wish to plan your travel: Travel information

Programme details

This course will cover the following areas:

Learning how to communicate

  • Why communicating matters in team and leadership settings
  • Understanding what causes miscommunication
  • How to deliver and receive the real message
  • Use a step-by-step model for effective communication

Conversational Skills

  • Giving and receiving feedback
  • Active Listening and asking the right questions
  • Managing emotional triggers
  • Navigating difficult conversations with an enhanced model

Written Communication

  • Keys to clear, professional writing 
  • How to structure reports for maximum impact 
  • Common grammatical errors to avoid
  • Core Business writing skills
  • Using AI tools (like ChatGPT) to support clarity, structure, and tone in workplace writing

Presentation skills

  • Structuring your presentation for success
  • Managing your audience effectively 
  • Achieving your communication goals
  • Practical tips for presenting in-person and online

Certification

In order to be eligible for a certificate of attendance, you will need to attend the whole course. Participants who meet this criteria will be emailed after the end of the course with a link, and instructions on how to access their University of Oxford digital certificate.

The certificate will show your name, the course title and the dates of the course you attended. You will be able to download your certificate, as well as share it on social media if you choose to do so.

Fees

Description Costs
Course Fee £1120.00
Discount Package with Technical Team Leadership £1995.00

Payment

This course can be taken individually, or with Technical Team Leadership 18-19 November 2025, for a total discount fee of £1,995.

Fees include course materials, tuition, refreshments and lunches. The price does not include accommodation.

All courses are VAT exempt.

Register immediately online 

Click the 'Book now' button on this webpage. Payment by credit or debit card is required.

Request an invoice

If you require an invoice for your company or personal records, please email us to request an application form. 

Payment is accepted online, by credit/debit card, or by bank transfer. Please do not send card or bank details via email.

Tutors

Trevor Manning

Course Tutor

Technical Trainer and Author

Trevor Manning is a qualified telecoms engineer, who is still involved in world-leading innovation projects. He has over 30 years’ leadership experience, from technical roles, to COO roles, to advisory-board roles in the US, UK, South Africa, Italy and Australia. This international experience, in a variety of companies, has given him insights into how the workplace really operates. 

To lead others and achieve the right business results, as well as having influence at a technical level is a difficult balance. Trevor developed insights and frameworks that helped to create practical management habits, and developed his inspirational leadership skills through a deep understanding of the leadership mindset. He runs a consultancy business specialising in helping engineers transition from expert practitioner to business leader. This includes regular leadership training programs at the University of Wisconsin - Madison College of Engineering. 

Trevor lives in Brisbane, Australia.

Berenice Manning

Learning Support Facilitator

Berenice Manning is a seasoned Learning and Development professional with a wealth of experience in the education sector. She holds a Bachelor of Science degree, coupled with a high school Teaching Diploma. Before transitioning into adult education, Berenice dedicated over 20 years to teaching Science in high school. Her expertise extends to her previous role as the Leader of eLearning in a large high school, where she played a pivotal role in shaping digital learning initiatives. 

Berenice believes in using technology to enhance the learning experience and is passionate about imparting this knowledge to others. Her commitment to educational innovation led her to become a prominent advocate for the effective use of various technology platforms during training sessions, a commitment evident in the development of the highly interactive courses: Technical Team Leadership and Technical Team Communication.

Course aims

  • Learn a practical, step-by-step model to communicate clearly in any situation
  • Get your real message across — even in high-stakes or emotionally charged situations
  • Build confidence in giving and receiving honest, constructive feedback
  • Write with clarity, professionalism, and impact
  • Present your ideas persuasively — especially when speaking with senior leaders
  • Become the person who can handle any conversation with calm, clarity, and purpose

Who Will Benefit?

  • Team leaders and managers who communicate across teams and up the organisation
  • Technical experts who need to explain complex ideas to non-technical audiences
  • Managers and supervisors who provide or receive critical feedback
  • Anyone who needs to navigate high-impact communication as part of their role

Application

If you would like to discuss your application or any part of the application process before applying, please click on the 'Ask a question' button at the top of this page.

Accommodation

Although not included in the course fee, accommodation may be available at our on-site Rewley House Residential Centre. All bedrooms are en suite and decorated to a high standard, and come with tea- and coffee-making facilities, free Wi-Fi access and Freeview TV. Guests can take advantage of the excellent dining facilities and common room bar, where they may relax and network with others on the programme.

To check prices, availability and to book rooms please visit the Rewley House Residential Centre website. 

Enrolled students are entitled to discounted accommodation rates for the purpose of study, at Rewley House, and can contact the administration team for the promotional code to use for making online accommodation bookings via the website.

Terms & conditions for applicants and students

Information on financial support